SHIPPING COSTS & DELIVERY TIMES
|Standard (over 40€ value of goods)||Free||3-5 workdays|
|Standard (under 40€ value of goods)||2,90€||3-5 workdays|
|Pick up in Berlin||Free|
|Shipping costs outside Germany vary depending on the product|
|EU countries||Costs||Shipping time|
|Standard (over 40€ value of goods)||Free to 4,90€||5-7 workdays|
Standard ( less than 40€ value of goods)
|2,90€ to 4,90€||5-7 workdays|
|Prio||4,90€ (only if shipping is done by MERSOR)||3-5 workdays|
|Express*||about 20€ to 30€||1-2 workdays|
|Standard||6,90€ to 20,90€||5-10 workdays|
|Express*||20€ to 40€||2-3 workdays|
*Currently not available. In urgent cases, please contact our customer service team at email@example.com with the subject "Express Shipping".
EU COUNTRIES (28):
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, United Kingdom.
Monaco, Switzerland and Norway: Same terms as EU countries, but with a surcharge of 6,90€..
We ship to Asia, Australia, North and South America, Russia and Middle East. If we do not currently ship to your country, please contact us at firstname.lastname@example.org. We will find a solution to unite you & your individual MERSOR product.
Our logistics partners DHL and Deutsche Post take care of our shipping. We will send you a tracking link via email as soon as we have shipped your order. So you always see exactly where your order is at the moment.
DUTIES & TAXES
The shipping fee for international orders does not include the cost of duties and taxes. Our international customers are responsible for any customs fees or taxes that may apply to the shipment. Therefore, we recommend that you calculate the applicable duties and taxes before making your purchase. You can contact us at any time at email@example.com - we will be happy to help you..
(1) Non-personalized products: We accept returns for non-personalized products within 14 days worldwide. The cost of the return is to be borne by the customer.
(2) Personalized products: If your product has been personalized, unfortunately we cannot allow returns as it has been handmade just for you. We personally inspect each item before we ship it to customers. If your personalized product arrives damaged, you can of course return it free of charge. Please read our terms and conditions for more information (§7).
How to return an article?
- IMPORTANT: Send us an email in advance to firstname.lastname@example.org and let us know that you want to return an item. there are different return addresses, which will be communicated to you accordingly. If it is personalized but damaged, it would be very helpful if you could send us a photo (optional).
- Your return will then be noted and checked.
- We recommend you to return the goods with DHL or Deutsche Post in the original packaging. The cost of the return must be borne by the customer.
- When we receive the product, we will transfer your payment back to you within 14 days..
Read our cancellation policy for more information.