Cancellation policy & withdrawal form

This revocation policy is part of our General Terms and Conditions and can be found in §7:

If you are a consumer within the meaning of §13 of the German Civil Code (BGB), i.e. make the purchase for purposes that cannot be attributed primarily to your commercial or independent professional activity, you have a right of withdrawal with the following different provisions:

(1) Not personalised and
(2) Personalized products.

We would like to inform you in advance that in the event of a return, you can customer service (support@mersor.com) for support. Shipping costs for returns must be paid by the customer. Please help us avoid unnecessary costs and do not return the goods without a return label.

Please send our goods to:

MERSOR GmbH
Anklamer Str. 38
10115 Berlin
Germany

Please use protective packaging if necessary. If you no longer have the original packaging, please provide alternative packaging to ensure adequate protection against transport damage to avoid claims for damages due to defective packaging. Please send us a short e-mail at support@mersor.com to announce the return. This allows us to assign the products as quickly as possible.
Please note that the above modalities are not a prerequisite for the effective exercise of the right of withdrawal.

(1) NON-PERSONALISED PRODUCTS:

You have the right to withdraw from this agreement within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. In order to exercise your right of withdrawal, you must contact us (MERSOR GmbH, Anklamer Str. 38, 10115 Berlin, Germany, hello@mersor.com, +49 (0) 30 40 36 76 100) by means of a clear statement (e.g. letter or e-mail) about your decision to enter into this contract revoked.
You can use the orovided withdrawal form, but this is not mandatory. In order to comply with the withdrawal period, it is sufficient if you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.

Consequences of revocation

If you withdraw from this agreement, we will refund all payments received from you, including shipping costs (with the exception of the additional costs resulting from your commitment to a type of delivery other than the standard delivery offered by us) within a period of fourteen days from the date on which we received the declaration of revocation of this contract. For such a refund, we will use the same means of payment as for the original transaction, unless you have expressly agreed otherwise; under no circumstances will you be charged these repayment fees.

We may refuse the refund until we have the returned goods or until you have proven that you have returned the goods, whichever is earlier.

You must return the goods to us immediately, but at the latest fourteen days after the date on which you inform us of the revocation of this contract. The deadline is met if you ship the goods before the expiry of the 14-days period. You bear the direct costs of returning the goods within Germany. You shall only be liable for any loss in value of the goods if this is due to the handling of the goods, which is not necessary for checking the quality, characteristics and function of the goods.

(2) PERSONALIZED PRODUCTS:

The right of withdrawal does not exist for the delivery of non-prefabricated goods which are subject to individual selection or definition by the consumer or which are clearly tailored to the personal needs of the consumer (e.g. leather goods with their individual characteristics) in accordance with § 312g (2) of the German Civil Code (BGB). This is due to the fact that we can no longer resell the personalized products. They are made by hand specifically for you. We ask for your understanding.

If personalised goods have been damaged or defective, the right of withdrawal of the non-personalised products will come into force.

Sample form

If you wish to withdraw from the contract, please fill out this form and send it back.

First and last Name:

Address:

E-Mail:

I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the
following goods (*):

(*) Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only in case of paper communication) Date

(*) If necessary, delete.

End of revocation