Gift set Keycharm | #Couple Goals

Shipping by MERSOR

Orders from 40€ value of goods and within Germany and the EU we deliver free of shipping costs. Below that cart value it costs 2,90€.

• Germany standard shipping: 3-5 business days
• Germany prio shipping: 1-3 business days (+ 4,90€)
  
  
• EU standard shipping: 5-7 business days 
• EU prio shipping: 3-5 business days (+ 4,90€)

Returns

• We are happy to take back non-personalized products within 14 days. However, the cost of the return must be borne by the customer.
  
  
• If your product has been personalized, we cannot accept returns because it was handmade just for you.

Here you will find all information about shipping and returns.

Pickup in Berlin (only for selected products)
Your order is ready for pickup within 24 hours on weekdays. You will receive a notification from us when your order is ready. You can then pick it up Monday - Friday (10 am - 3 pm) - spontaneously without prior notice. We are always there!

You have a question about a product, your order or the brand?
Contact us now - we will be happy to advise you ✨

✓ Write us an email to support@mersor.com 

✓ Or give us a call: +49 30403676100 (Monday - Friday 9 am - 6 pm)

✓ Check out our FAQs - we have summarized some questions for you!